We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
1. Returns
- Products must be returned within 3 days of delivery.
- The item must be unused, unopened, and in original packaging.
- To initiate a return, contact our support team at [email or phone].
2. Non-returnable items:
- Skincare and makeup items once opened.
- Items bought during flash sales or clearance.
3. Refunds
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be issued via bKash/Nagad/bank within 7 working days.
4. Exchanges
- We only replace items if they are defective, damaged, or the wrong product was delivered.